Despite the rise of online messengers, phone communication remains the most popular and effective way to interact with customers.
The high volume of calls contain critical information that needs to be stored and organized
Despite the rise of online messengers, phone communication remains the most popular and effective way to interact with customers.
The high volume of calls contain critical information that needs to be stored and organized
Upon an incoming call, a call card automatically opens, displaying all key customer information
Automatic lead creation for new customers, with identification of the advertising source (when call tracking is enabled).
Automatic call history updates in the customer card (company, contacts, deals, leads), including the attached call recording
Logging of all missed calls with automatic reminders to call back.
You receive an incoming call on an IP desk phone or a softphone on your PC or mobile
Bitrix24 automatically fetches a call card where the CRM recognizes the customer.
After the operator hangs up, a history entry is created in the CRM. A few seconds later, a recording of the call is attached to it.
To make an outgoing call, simply click on the phone number in the CRM.
The operator picks up, and the outgoing call begins.
Then everything functions the same way as for an incoming call. An entry is created in the CRM history, and the call recording is attached.
There are three types of IP telephony: software-based, on-premise, and cloud-based.
The main difference is that software-based IP telephony requires a server, on-premise telephony is purchased as a ready-made solution (a physical device), and cloud telephony is used as an on-demand service.
Below is a comparison table:
The application provides simple and reliable integration of Yeastar IP PBX S series with any cloud or on-premise version of Bitrix24 via PBX API. For the entry-level S20 model, integration via AMI is also available.
The application provides simple and reliable integration of Yeastar IP PBX P series with any cloud or on-premise version of Bitrix24 via PBX API.
the highest possible partner status
All our projects are based on Bitrix products exclusively
12 certified programmers
Extensive experience in developing telephony integration solutions
We will provide a free consultation on which IP telephony for Bitrix24 best suits your needs
any customisation of your Bitrix24 on-premise version, as well as application development
customisation of regular functionality of your Bitrix24 to satisfy the needs of your business
