Despite the active development of online messengers, telephone communication is still the most popular and effective way of interacting with customers.
There are many phone calls, and they contain important information, which needs to be stored and organised
Upon an incoming call, a call card automatically opens, displaying all brief information on a customer
Automatic lead creation for new customers, with identification of the advertising source (with call-tracking function enabled).
Automatic call history updates in the customer card (company, contacts, deals, leads), including the attached call recording
Logging of all missed calls with automatic reminders for callback
You receive an incoming call on an IP desk phone or a softphone on your PC or mobile
Bitrix24 automatically fetches a call card where the CRM recognises the customer
After the operator hangs up, a history entry is created in the CRM, to which a recording of the phone call is attached a few seconds later
To make an outgoing call, merely click on the phone number in the CRM
The operator picks up, and the outgoing call starts
Then everything functions in the same manner as for an incoming call. A case is created in the CRM history, and the call recording is attached
There are three types of IP telephony: software-based, on-premise, and cloud ones.
The main difference is that software IP telephony requires a server, on-premise telephony is purchased as a ready-made solution (device), and cloud telephony is used as an on-demand service.
The following is the comparison table
The application provides simple and reliable integration of Yeastar IP PBX of S series with any cloud or on-premise version of Bitrix24 via PBX API. For the lower-end S20 PBX, integration via AMI is available.
The application provides simple and reliable integration of Yeastar IP PBX of P series with any cloud or on-premise version of Bitrix24 via PBX API.
the highest possible partner status
All our projects are based on Bitrix products exclusively
12 certified programmers
Extensive experience in developing telephony integration solutions
We will provide a free consultation on which IP telephony for Bitrix24 best suits your needs
any customisation of your Bitrix24 on-premise version, as well as application development
customisation of regular functionality of your Bitrix24 to satisfy the needs of your business
