Bitrix24 support

Bitrix24 is a flexible system which can evolve in parallel with your business. Our team is ready to provide comprehensive support and development of your Bitrix24 functionality. We ensure the uninterrupted operation of Bitrix24 and its customisations to meet your business needs.

Plans for Bitrix24 technical support

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For Bitrix24 cloud, our «Maintenance» support plan is the best choice

With this plan, we assist you with any configurations of standard Bitrix24 functionality. They include setting up lead and deal stages, configuring automation with robots and triggers, reporting, business processes, and more. This plan is most effective after Bitrix24 implementation.

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For Bitrix24 on-premise, the «Start» and «Standard» plans are ideal

They include almost all the features of the "Maintenance" plan, as well as active server health monitoring and prevention of potential problems with your Bitrix24 server. These plans also allow the involvement of experienced developers for creating and customising any non-standard functionality of your Bitrix24

Monthly price when purchased for
Response rate for standard requests
Response rate for blocking errors
Number of included work hours
Logging of all requests with the ticketing system
Any configurations of standard Bitrix24 functionality
Involvement of a business analyst for Bitrix24 setup
Involvement of developers for functionality customisation
24/7 monitoring of the BitrixVM server health ***
Prevention of potential problems with the BitrixVM server ***
Assistance in resolving the BitrixVM server problems ***
Maintenance
390 $/month
Скорость реакции на стандартные обращения
up to 8 hours
Скорость реакции по блокирующим ошибкам
-
Кол-во включенных часов работ
3
Фиксация всех обращений через тикет-систему
+
Start
490 $/month
Скорость реакции на стандартные обращения
up to 6 hours
Скорость реакции по блокирующим ошибкам
up to 3 hours
Кол-во включенных часов работ
3
Фиксация всех обращений через тикет-систему
+
Standard
650 $/month
Скорость реакции на стандартные обращения
up to 4 hours
Скорость реакции по блокирующим ошибкам
up to 2 hours
Кол-во включенных часов работ
3
Фиксация всех обращений через тикет-систему
+

9:00 AM to 05:00 PM (UTC+3), excluding weekends.

Requests related to blocking errors in Bitrix24 that make the system completely inoperable.

Only to Bitrix24 on-premise systems accessible from the Internet. Monitoring is activated after installing a Zabbix agent on the server.

Atevi Systems ticketing system

Our ticketing system is a unique solution, which is a special service located at support.atevi.by, where every request of technical support customers is logged. Each request is assigned a unique ID, a responsible employee, and a processing protocol corresponding to the chosen plan.

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Why Bitrix24 support can be entrusted to ATEVI?

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Bitrix24 gold partners

the highest possible partner status

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15 years of experience with Bitrix24

All our projects are based on Bitrix products exclusively

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Strong team of Bitrix24 developers

12 certified programmers

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Extensive experience working with big clients

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Experience in integrating VoIP telephony

Extensive experience in developing telephony integration solutions

Which plan is suitable for you?

We will provide a free consultation on which Bitrix24 support plan best suits your needs

What else can we offer?
rework

any customisation of your Bitrix24 on-premise version, as well as application development

rework

customisation of regular functionality of your Bitrix24 to satisfy the needs of your business

ip

delivery and configuration of Yeastar IP PBX integration module with Bitrix24

license

delivery of Bitrix24 licences in cloud and on-premise versions

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